I guess it qualifies as SaaS (software as a service). When shit hit the fan, the business was running exactly as it always has been, but at a higher volume.

They mentioned something about not allowing "intangible products" but it was complete bullshit because they always have, always will, and still allow intangible products. This wasn't their reasoning for it but just something they vaguely mentioned once, I never did get any answers out of them.