The customer in the article had a non-pornographic image of a naked child. Where they just baby photos? The article doesn't say. The judge threw out the case as a non-issue.
But the guy's career as a doctor is over. His life is devastated.
Would the Best Buy employee have reported the innocent image if there wasn't the chance of compensation? Depends on what the image actually was, of course.
The bottom line is that paying people to report crimes in certain situations inevitably results in many more false alarms, which can be irreversibly damaging to the accused.
I find it hard to believe computer techs encountering real child open need to be incentivised to report it.