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0 pointswmf8y ago0 comments

To me, "service" encompasses the entire experience of dealing with the company. A company that makes mistakes and fixes them quickly shouldn't be considered better than a company that doesn't make mistakes in the first place.

0 comments

maxxxxx8y ago

"A company that makes mistakes and fixes them quickly shouldn't be considered better than a company that doesn't make mistakes in the first place."

If the mistake is their normal way of doing business they should be rated as bad.

gowld8y ago

If the overall cost, including cost of returns and bad goods, is lower than the cost of buying higher-guaranteed stuff elsewhere, it's a net win.

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0 comments

maxxxxx8y ago

"A company that makes mistakes and fixes them quickly shouldn't be considered better than a company that doesn't make mistakes in the first place."

If the mistake is their normal way of doing business they should be rated as bad.

gowld8y ago

If the overall cost, including cost of returns and bad goods, is lower than the cost of buying higher-guaranteed stuff elsewhere, it's a net win.

j / k navigate · click thread line to collapse