I got a singular e-mail that said I needed to address a ticket attached to the e-mail, which wasn't attached, and I needed to address this by logging into their website, which I couldn't since they deactivated my account. By the time their phone support opened in the morning everything was gone.

Adding offsite backup was literally my next task as well. I think I just got too comfortable from never having a problem with any other VPS host in the past. Lesson learned.