My experience with BlueTooth devices has been sub-optimal. They never seem to connect "cleanly" and always involve some degree of turning the device off and on again, turning BT on the computer off and on again, trying both in a different order, trying to figure out the magical combination of buttons to press on the device to get it to try to "re-pair", etc. I have had this problem with multiple devices and multiple computers.
And then, yes, if it does connect, the quality is poor.
All I want to do is use the solution that simply and easily works for me and CONTINUES to work and isn't being replaced for what seems to be a money-making opportunity.