Coinbase Vault: Don't lose your secondary email ever

4 pointslasgsf8y ago4 comments

Just a word of warning. If you are using Coinbase and their Vault function don't every lose access to your secondary email to verify. Support will never get back to you. I lost access to this email and right now it has been over a month and still can't transfer my coins out. Yes I get that my fault for losing access to the other email but you would think a secondary verification such as ID would suffice. If Coinbase is listening this is my ticket#3483041

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3 comments · 1 top-level

flyeng48y ago· 2 in thread

Exact same thing has happened to me. Really disappointing. I have been trying to get access to my Bitcoin since December 17th. Needless to say it’s been painful to watch the drawdown without getting any support from coinbase. I understand they are busy but this is absurd. My ticket # is 3413109.

lasgsfOP8y ago

Did you try calling them as well? If not I can tell you it is useless. I tried once. Waited 45 minutes and then the lady was we can't do anything but will escalate. 5 minutes later get email saying "Hi we have escalated". Nothing down for two weeks after that. Called again and same process rinse and repeat.

It would seems a pretty simple ticket request to resolve. Will be moving to Gemini moving forward.

flyeng48y ago

Yes, I call every other week or so. Sometimes I wait an hour and sometimes only 5 minutes. I've been promised anything from a resolution in 2 weeks to within the next 24 hrs and nothing happens. I've been told to reply to the support email if I don't get a resolution but when I do there is no response. I will also be moving.

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