I don't own an iPhone, but I assume you have the same trouble I do with spam texts/calls and no real decent blacklisting solution (most apps just don't work and I'm not going to throw money after money to find the one that does work in that pile of shovelware they call the play store.
The author complains about Apple technical support, but brings up a anecdote about a laptop (I thought this was about a phone). Can you bring a Samsung phone to a Samsung store to get it repaired? I remember needing to mail my Samsung phone in for warranty repair and the screen coming back with a diagonal slice where they cut the packaging open. That sucked, but I am not going to blame all of Samsung for that (it was probably an unfortunate mistake) or blame the Android ecosystem.
Not to be too critical of this author, but this whole post is full of personal anecdotes extrapolated onto the half a billion iPhone users worldwide[1]. iPhones actually age quite well, as their resale value proves. And that doesn't even take into account their long-term security updates and patches.
1. https://www.quora.com/How-many-iPhone-users-are-in-the-world...
https://daringfireball.net/linked/2017/12/22/glenn-iphone-sl...
RE: personal anecdotes. Fair feedback, but the post was meant to be based entirely on my own experiences. Agree that a more comprehensive post could be done that includes real world data. Although that data would be challenging to gather.
"Separately, Cowen conducted a survey of smartphone buyers and found that iPhone loyalty appears to be trending lower. In fact, repeat iPhone purchase intent is at a record low (within the context of Cowen's quarterly surveys). To be fair, iPhone loyalty is still incredibly high, with 80.5% of respondents planning on buying another iPhone when the time is right, but that's down sequentially from 87.6%. "
https://www.fool.com/investing/2018/01/18/is-iphone-x-demand...
> people writing shitty blog posts and still using clickbait to get views