>>Dont ignore the value of the design in making the organization survive scruitiny and legal challenge in India.
You have no idea.
Government orgs in India have resisted any technology driven reforms for a long time. Even today you can walk up to the nearest police station and you can see them writing and referring things(running things) out of a real notebook. The campaign to resist use of computers is just mind boggling.
They just don't want anything that enforces accountability through design.
Same goes with tax collection agencies, property taxes are still collected and hand written receipts are issued. In case of an audit you can always come up with 'dog ate my homework' kind of excuses and all the money could be swindled without a trace.
There are only a few places where computers are used(like passport services) largely because not doing so will send you absolutely back to stone age era compared to the remainder of the world. In the past my father tells me the corruption in passport services was so immense, they would sell all application forms to touts and agents. And then the only way to get a passport would be get it through them. And of course they would ask for bribes. Many times its a few hundred rupees per table the file sits on multiplied by the number of tables through which it passes. You do the math.
I heard they were very bitter when computers were bought in and online applications came in.