It's because I'm used to receiving reports of issues with no (or very little) information that is helpful in actually determining what the real problem is: "The network is slow", "so-and-so can't send e-mail", "Extremely high packet loss" from people who don't understand traceroute, and so on. When I get these nowadays I simply close them out unless the reporter can provide any useful details (which usually has to be pried out of them) so I guess it has just become natural for me to respond that way.
It would be like walking up to an auto mechanic and saying "My car won't start. What's wrong with it?". There are 1,000 reasons why and without some more information it's going to be impossible what the actual cause is.