If 95% of cartridges with 20ml of ink will only allow 18ml to be consumed, is the 20ml an honest figure?
Related to the above, and possibly specifically because of the above, I've noticed that HP doesn't document ink quantity in cartridges, only approximate cartridge yield in pages.
Oh, and the other thing that drives me batty. Their XL high yield cartridges are sold with "Get up to 2x the pages", but from page count it's clear that it contains 1.5x the amount of ink. So ya, you could get 2x the pages, but only if your pages use less ink. There's a disclaimer, but the link is broken.
http://store.hp.com/us/en/pdp/hp-02-cyan-original-ink-cartri...
http://store.hp.com/us/en/pdp/hp-02xl-high-yield-cyan-origin...