Not so weird at all. Codebase and process don't matter to a customer, all they see and judge is the end product. Sometimes even the end product doesn't matter, as the likes of Google can put much more money into ads and marketing than you.

There might be a correlation between what people do and how the project goes if you're NASA or BMW. But for 99% of the software world, nobody cares if you have the most hacky codebase ever as long as it does what it's supposed to do and doesn't have too many bugs.