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0 points_puk8y ago0 comments

They wait for the signature?

I thought it was always "in the bag, last couple of redlines to get sorted, but that'll be sorted by the end of the week, no worries."

But yeah, 2 weeks to implement, then it sits there whilst they sort out some overlooked complication

0 comments

taneq8y ago

Wait for the signature? Ha. Ahahaha. That's the best case. On some tasks, they wait until two weeks after the due date before telling the team about the feature.

(One contract job I did a while back, the first thing the client asked me for some was some documentation. The forwarded email trail explaining exactly what documentation also contained an email sent two weeks prior, apologising for the delay and saying 'their programmers' were working on it.)

thehardsphere8y ago

I had this happen also with a particular customer once. They were a large financial institution who bought our product to replace their previous software package that had been way past EOL.

Because they already had software to do this task, my boss assumed that determining the custom requirements for them would be very straightforward, and would only take a week or two. We ended up spending the next 3 months in very tedious conference calls preparing requirements documentation that their obnoxious internal processes required.

Just when we finished that, the customer came back and said, "That's great. Government-Alphabet-Agency gave us a hard deadline to switch to the new system in three weeks." By that point the scope of the project expanded to about 3 months of work.

We still managed to ship something for their deadline, somehow, and we're still providing maintainence for that, oddly enough.

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