I'm trying to buy property. Back when I was using Zillow, I missed out on a couple because literally the day I found out about them was the closing day of offers. WTF? Redfin updates much faster. I still get emails from Zillow, often with listing changes that Redfin emailed me several weeks prior.
Oh, and don't get me started on Zillow's incredibly shitty data. Their job is to clean the data. A trivial effort would fix the endless 6,000-acre properties for $350k...
National Association of Realtors (NAR) who handles the MLS listings under a system known as Internet Data Exchange (IDX) was actually involved in a lawsuit from the DOJ several years ago about their protectionist policies. They were preventing online-only brokers such as Redfin from sharing MLS listings in favor of traditional brick and mortar brokerages.
It will be quite interesting to see how the field of real estate evolves. I'd like to see it shift more toward the Redfin model, where the consumer has the power to look at whatever houses they want and the realtor is simply there to act as a fiduciary and facilitate the transaction between buyer and seller. It certainly seems to help avoid conflicts of interest in that case.