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0 pointscglee16y ago0 comments

I paid for the Premium Google Apps for one of my domains. When it was about to expire, I got emails almost daily reminding me to renew. The day before it was to expire, someone from Google Apps actually called my cell about renewing.

For a different domain that I was using regular Google Apps on, I couldn't get an email response to a support question I sent several months prior.

Whatever their focus, it's not on customer service.

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saturdayplace16y ago· 1 in thread

> Whatever their focus, it's not on customer service.

No, that's exactly their focus. You got a lot of attention regarding the product that you were a customer of, the premium paid apps.

In the other instance, you were the product: a pair of eyeballs they could sell to advertisers. And the advertisers are the customers in that instance.

cgleeOP16y ago

I should add that they were never so helpful when I inquired from my premium domain in the past. I only received a lot of attention when it was time to renew.

For example, I couldn't figure out how to cancel the premium account, and I sent an email asking. No response ever came.

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