A better analogy would be ticketing in Jira versus ticketing with Post-It Notes. The main job of the professional (medicine/programming) is not what's at stake here. We're talking about documentation. Jira is a heavyweight ticketing system that is okay, but a lot of people are really slowed down by it, and if there are problems with the network, no-one gets much effective work done. Post-its are less visible to all stakeholders, but they let the worker get on with their primary job with less interference.
Keep in mind that medical software isn't written with the latest and greatest frameworks and UX designers.