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0 pointssithadmin9y ago0 comments

>Thinkpads

>the enterprise support is still relatively solid

That's not the experience I've had with my own company's support requests with Lenovo, and the lousy support relative to Dell is a prime reason why most clients I work with are dropping Lenovo for Dell.

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3 comments · 2 top-level

ghostly_s9y ago· 1 in thread

Seconded. We are a major enterprise customer of Lenovo's and have been deeply disappointed with the level of service particularly vs. what we used to get with Dell (~6 years ago).

JudasGoat9y ago

Maybe some PC company will get the idea to hire retired IT people to do tech support remotely. I think it would be competitive to off shoring.

solatic9y ago

Relative compared to, you know, companies like Acer or Samsung, which aren't really in the enterprise support market, and whose products enterprise IT shops would have to largely support themselves.

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