"Support is on-call during regular business hours, Monday - Friday, and premium customers can request SLAs for support."

This, while other users complained to me via twitter/email that they were also not getting any valid responses. I would not send those words while my service is not working as expected.

I'm in the process of moving out of Imgix esp. after your support said they would be happy to cancel my account if thats what I wanted.

The pushback from your support made me setup a production level thumbor instance which will go live next week.

Thanks for your reply but I wish you had replied to https://twitter.com/troysk704/status/841158793287278593 sooner.