You can find out if their product is amazing by creating an account and using the software. It takes ten minutes, less time than it takes for you to type up that post. The original poster shouldn't have to explain to you how good the software is when you can try it. If you haven't used it his criticisms of the product aren't going to be useful to you anyway.

I haven't used it, but I like what I'm seeing

If you're just talking about what you're seeing, you have the same vantage point as everyone else and the original poster made a number of obvious and valid criticisms - data loss is one, they are selling software and a service.

It probably is trolling on my part, but as harsh as the original poster's words were, he's got some points.