Oh come on, this is a ridiculous argument. He's asking for what most of us want: a unified SMS and video calling app for our phones. I too would prefer they just fixed and refined Hangouts, rather than muddy the picture with a host of new options. This is what we call fragmentation. I just want some ubiquitous communications app which allows me to text and video call my friends and family no matter if they're on iPhone or Android. Hangouts was going to do this, but apparently now they've pivoted...But I'm not going to go through the hassle of getting all my friends and family to switch to some new app. So I'm disgruntled too.

We don't want one app which does literally everything, just one app for all our mobile communications: primarily SMS and video calling these days.