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0 pointssnackai9y ago0 comments

Fanatical Support? Once requested custom pricing info, 56 hours later I got a call from someone who had no idea what I was asking about.

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4 comments · 1 top-level

jwdunne9y ago· 3 in thread

For non-technical users, you must use Plesk. Want to use WHM because cpanel is more familiar? Won't support the server at all.

Want to use CloudLinux because it makes multiple PHP versions easier for the less technical? Won't support your server at all.

So it's only fanatical support for a subset of what most vendors usually support.

Don't get me wrong, support is better than what you get with say eUKhost but a lot of stuff is faster to just do myself than pick up the phone and listen to some bad techno until I get through to Linux support.

Fanatical Support my arse.

newsat139y ago

> For non-technical users, you must use Plesk.

Since when is server management non-technical :-) ? Anyway, I recommend cloudron.io these days especially if you use the server to host web apps.

snug9y ago

Rackspace makes that clear from the beginning. Do you want someone who can support the most common usecases very well, Apache, Nginx, MySQL, Ubuntu, CentOS. Or do you want mediocre support that can support YOUR use case.

What you need is a consultant or a service that specializes in your particual use case.

jwdunne9y ago

Except that cpanel / WHM IS a common use case. Cloud Linux, I concede, isn't common but making multiple versions of PHP is a common use case.

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