Every day I'm growing more to like GitLab. It took me way too long to realize that GitLab has a singular focus to change how people create and collaborate.
A person purely motivated on principle to see a specific change is going to find a way to make it happen. The hard part with such ideological ventures is that you have to have the business sense to make it sustainable. I'm gradually learning to recognize both aspects present in GitLab.
When you're guided on principle, it's much easier to accept losses here and there in the right way...
> If you want to move from GitLab.com please know that you can easily export projects and import them on a self-hosted instance (and if in the future we regain your trust you can also go the other way).
...and be able to stay focused on the bigger picture! Some customers were going to react this way no matter what. Sytse's response here characterizes GitLab's response as a whole here—we know we did wrong here, we learned from it, and we're going to be able to do a better job here on out regardless of whatever the fallout from the incident is.
Sytse, I love what you're doing and I look forward to seeing your continued resilience and dedication to your goal. The world needs more businesses like this.