At no point did the parent say that Gigster had to change right now. Rather, the parent made some reasonable points:
A.) Smart developers would not sign shitty contracts.
B.) When a smart developer asked questions about the contract, his questions were flat out ignored.
C.) Now that there is an outcry, the founder claims he will 'review' the contract.
If the founder had gotten involved in the support case, the response would be reasonable. Now, it stinks of a founder doing damage control.