Jira is so customizable and has so many features that it can be made into a sort of bureaucratic prison that's actively counter-productive for everyone except higher-level managers who just use it to generate countless reports. In the worst case, Jira can be used to institutionalize mistrust in employees/developers.
On the other hand, a minimal setup with kanban boards can feel a lot like Trello integrated into a bug database, which can work and scale quite well.
I will say that even a minimal installation of Jira can be overly complex for small teams of 2-5. This is where Trello can really shine.
I think buying Trello was great move for Atlassian. No way could Jira compete with them in the long run. And now they are even safe(r) from new Trello-like competitors. Brilliant move for Atlassian. Too bad for us users... :(
With ~350 employees and many mixed teams using only Trello would be chaos. In key areas we need fixed workflows (-> JIRA).
Right now we are planning to add Wekan (FOSS trello clone) to our toolchain for workflows which are more dynamic (less "C follows B follow A" + smaller teams - e.g. innovation and some planning).
Your comment just illuminated that for me and I think you're right. It's the micromanager's dream, but for good managers it doesn't seem to offer enough over the competition to draw them in. The best I've worked with considered PM tools essentially fungible, and therefore weren't likely to invest in 1) paying for the Atlassian suite or 2) the overhead of getting it up and running.
If anyone here has ever been confused by the expression "damning with faint praise", I hope this is an illustrative example.
The "least-worst option" means it's not good, but all the alternatives are terrible. That's not damning.
> Damning with faint praise is an English idiom for words that effectively condemn by seeming to offer praise which is too moderate or marginal to be considered praise at all.
Which seems about right to me.
It's like writing an employee a letter of reference, and only saying that they're very punctual - meaning that there's nothing else good about them, other than the bare minimum of bothering to show up at work.
It seems to me that saying it's only good by comparison to how awful everything else is falls into this.
I once, over a beer, told the development team of a ticketing system that I'd never used anything I hated less than theirs, and they all grinned and said that that was high praise to them.
If you believe you can produce such a system that people actually like to use, rather than finding less hateful than the alternatives, I genuinely invite you to try, because I'd love to have such a thing available to me. But I'm afraid I'll remain skeptical until I see it :)
This my experience as well. What are people using that works so much better than JIRA?
JIRA has problems, but it's far better than any other project tracking/management tool I've tried. Managing projects (especially ones with large or multiple teams) is impossible without tools like this, and I haven't seen anything that makes the process painless.
If you have more than 5-10 people using each of your task boards, the problems may be more than any productivity tools can really fix.
Ehh...
The biggest problem JIRA has is tons of legacy that nobody needs (like subtasks, a pain in the ass to work with).
Configure the tool properly and it's actually quite nice to use, especially in combination with Confluence for specs.
