It's 2017, We've had desktop computers for 35 years and most of the people I know working in various industries still manage a huge chunk of their work in email and excel because it's hard for their management to understand the benefits of automation or why they'd make an investment in the longer term with good software, I know of one company thats in the FTSE250 that manages it's entire pallet and tray inventory by using excel spreadsheets on a shared drive and sending people from the office to sites to look whats there (they order 100K+ Trays at a time).