Defense is generally much harder than offense, in most systems. The attacker needs to find only one loophole. The defender needs to protect all of them, including the fallible humans in the loop. This is one reason even large corporations often fail against a small group of hackers.

And in the real world, not everyone exclusively uses services and systems from Google and Microsoft, presumably two of the most competent technology providers. Plenty of people also use ad hoc services set up by internal teams.