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0 pointssean_patel9y ago0 comments

> about 10 minutes of work per week on my end.

... and on the guide.

> Sandpaper and a file are likely optional. They are only necessary if the 3D printed impeller isn't a perfect fit.

Do you get any "support" queries from people who buy the impeller and then try to fit it, and it's tight (by your own admission a deliberate design choice) and they try to email you or return the impeller? Not trolling, genuinely curious.

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gottebp9y ago

About once per month. I purposely set expectations low by saying it may take a little sanding. That lets me over-deliver since it's usually a perfect fit. Also, ShapeWays has a decent refund policy and customer service for stuff under their responsibility.

Also, anything that comes up that takes significant back and forth with a customer, I immediately add to the iFixit writeup. All the troubleshooting steps at the bottom were a result of questions that came in at the beginning. This was a lot of work up front, but it's thankfully just a trickle now.

sean_patelOP9y ago

> I purposely set expectations low by saying it may take a little sanding. That lets me over-deliver since it's usually a perfect fit.

Wow. This is genius. You should write a click-baity blog post titled "This Weird Trick will always get your products 5-star ratings"

phil219y ago

I think "over promise and under deliver" has been part of business for far before any of us were around :)

Or spoken in more buzzword silicon valley speak - you have to set customer expectations and then aim to exceed them.

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