There is a persistent error message on my 2016 profile on healthcare.gov after that button was clicked (despite it also showing it's active on that side of things). My understanding is that the bug is the integration point between the two. From past issues and what I've been told on this one, is that the only way things get fixed and made right is to have healthcare.gov retransmit the correct data/status. Cigna can't fix it on their own from their side. Thanks for the offer to help, didn't expect any action, just a post out of frustration. I'll shoot you and email.
I'm almost positive you mean "I'll shoot you an email." but the idea of someone being so frustrated with healthcare.gov they want to shoot the messenger (yet still get the problem resolved) is in-line with what I've heard. (and gave me a hearty chuckle)
Got it, it sounds like there is some issue on the healthcare.gov side. I work at Nava so feel free to email me as well. I totally understand your frustration, and though it sounds like we don't work on the components of healthcare.gov that are leaving you in the lurch just reach out and we can try and route your issue to the right people.
