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0 pointszbrox9y ago0 comments

Warranty is 2 years minimum in all of EU. If anybody says otherwise (plenty of sales and customer support people will try to convince you it's 1 year) show them this: http://europa.eu/youreurope/citizens/consumers/shopping/guar...

To quote - "Under EU rules you always have the right to a minimum 2-year guarantee at no cost.

This 2-year guarantee is your minimum right. National rules in your country may give you extra protection: however, any deviation from EU rules must always be in the consumer's best interest."

This is also on Apple's customer support pages when you check if you're still in warranty. It says that local rules apply when you're out of Apple's limited 1 year warranty.

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gambiting9y ago

People keep misunderstanding what this 2-year warranty is. It's not a blanket 2-year warranty where if your product develops a fault the manufacturer has to fix it - it's a warranty against manufacturing defects and manufacturing defects only. And the onus of showing that something is a manufacturing defect is on the customer, sadly. So if you bought a macbook, and 1.5 years into the ownership the screen dies, apple is under no obligation to fix it, unless you can prove that it died because of a manufacturing defect.

To directly quote from the article you posted:

"But, after 6 months in most EU countries you need to prove that the defect already existed on receipt of the goods, for example, by showing that it is due to the poor quality of the materials used."

zbroxOP9y ago

True. When it comes to parts that don't usually die on their own without visual problems (like a cracked screen) this is not such a big problem. Usually it comes down to convincing whoever is behind that desk and being firm and calm about it. That's my experience at least.

hocuspocus9y ago

That is what I meant, poor phrasing, I edited.

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