I don't understand how people who use AWS have such unrealistic expectations.
Someone will always have the upper hand in an arms race, and it's not service providers yet. It's just a matter of finding the choke point between their transit and your code.
>I don't understand how people who use AWS have such unrealistic expectations.
Well, the whole point of AWS is not having to deal with the usual hosting stuff. They'll naturally have lots of customers with high expectations and very little understanding of how things work in the background.