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0 pointscrazydiamond16y ago0 comments

Some of that can go into a FAQ, or even be a link (such as cant login or forgot password). Much easier to put a link that reply to each person.

However, surely when you've put up an API for others to use, you should have tested it out. It's not a large API. My email was quite clear too in its title, that its a bug.

I really know what you mean in that last line of yours!

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MicahWedemeyer16y ago

I almost pre-responded to this response, since I knew it was coming.

Put it in a FAQ or even a link - There is a link to "forgot password" on the sign-in page, plus a FAQ, plus an article in the FAQ called "Having trouble logging in?", plus some smarts in the ticket system to prompt people who email about logging in with a message saying, "Maybe you should read this article titled 'Having trouble logging in?'

That's like 4 layers of tech-support between the user and me, and I still get emails about people needing password help.

Trust me: Any site with a sizable userbase will have a lot of support requests. You can find ways to mitigate some of it, but the only way to mitigate all of it is to provide poor customer support.

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