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0 pointsduskwuff9y ago0 comments

Recalling and replacing a product that can spontaneously catch fire is not going "above and beyond". It is the bare minimum.

0 comments

What would you have liked to see beyond replacement?

Transparency around what the problem was, why it happened, and how it was fixed.

Receiving a non-defective replacement. The phone that caught fire in the article was a replacement.

j / k navigate · click thread line to collapse

What would you have liked to see beyond replacement?

Transparency around what the problem was, why it happened, and how it was fixed.

Receiving a non-defective replacement. The phone that caught fire in the article was a replacement.

j / k navigate · click thread line to collapse