Eventually our version of FCC got around making it easy to complain if an operator would make someone's life hard regarding unlocking.
Their advertising is still ridiculously misleading. They say the "Verizon Plan" starts at $35 a month, but that's before activating a device (which is $10 for a tablet and $15 for a phone) and taxes/fees. Cheapest phone is going to be ~$55 per month, it's ridiculous that they emphasize the $35 in their advertising.
I mean with Project Fi the Pixel phones could be a equally attractive deal for Regular Joe but they would still have to advertise it heavily and offer better value through extended updates.