Shockingly bad pre-sales though - in my last job I tried to engage with them on the hosting for a large scale ERP project for a multinational and they were pretty reluctant to get involved even though they advertised that they were targeting that niche and claimed expertise in the ERP application.
This is really a huge difference in the enterprise space. Projects are won and lost on the most trivial things, and having very intelligent people in presales is so critical.
