This is where I suspect manager-types and developers have a vigorous divergence in values.
Professionals routinely encounter situations where something is wrong and needs to be "actioned" but its wrongness isn't effectively measured by any metric (other than the opinions of the experienced people looking at it).
There is a certain species of manager who has taken Taylorism a bit too far and says that anything not reflected in the KPIs is not real and not getting acted upon. I hope this isn't what you're expressing here, but oh man is that mindset frustrating.