I disagree. I think the bigger the company, the more likely they less care about users/support/their image. They're 'too big to fall' and the sheep are already on the ship. I believe there's plenty of examples out there, I can give you two straight away [1], [2].
[1] https://news.ycombinator.com/item?id=5523992
[2] https://news.ycombinator.com/item?id=12034608