> Getting bluetooth to pair or setting a phone into a hotspot and then joining the device to the wifi network would be a support call nightmare.
People are used to pair Bluetooth devices these days - cars, wireless headphones, keyboards, mice... it's incredibly easy.
As for Wifi setup, Edimax does something really clever in their Wifi smart plugs - upon first powerup, the device creates an AP. The phone app connects to this IP, transmits the Wifi connection details and then disconnects.