This is a bit like saying "it's less about the means, but about the ends". I don't think anyone's confused about your motivations.

> We're a player focused company, and if you're a total jerk to strangers because you've tilted, how can you be expected to make the game better for those same people?

I'm as jerk averse as the next person, but this reasoning is on the weak side. History is full of jerks who have made important contributions to their field despite of (or because of) their jerkiness. Edison, Ford, Jobs : all jackasses of epic proportions who all made quality products.

Ultimately, you do you. If you want to shit can jerks, then shit can jerks. I just feel like there are more germane - and less creepily invasive - metrics that can be applied to someone's job performance than their behavior in a game.

edit : I've responded to another one of your comments elsewhere, and just want to add some clarifying context. I really don't want to start defending in game trolls, because the specifics seem to be indefensible (racism, death threats, et al). My concern is a step removed into a hypothetical bigger picture, where everything we do electronically becomes fair game for assessment and auditing - and I see this as a step in that direction.