>> the 20% figure,
> Those are widely accepted.
Almost every time I saw IE, or MSN, and now Bing, I'd been tricked into using it.
MS users are rarely voluntary users, I know because I've been one.
> When Google does it
You're getting pretty defensive. Does that means you admit MS does it and the only defense is that other companies might as well?
What's your estimate of people who have tried two or more search or mapping engines and have intentionally settled on the Microsoft product?