Someone that's doing tens of thousands of dollars of business with Amazon a year. You know, the most "valuable" customers Amazon seems to hate for giving them so much fucking money.
Based on the wording used in the article he was buying big ticket items and returning, not replacing, them. That always tosses a red flag.
There is just absolutely no excuse for what Amazon is doing here. If they want such a policy it should be public. Otherwise, they're just fucking over their customers arbitrarily. It's that simple. If people want to defend Amazon in this matter, that's fine, but let's be perfectly clear about the fact the customers have done nothing wrong by definition in all these cases. Amazon policy clearly does not state any limits on returns. In fact, the availability of a paid Prime membership whose only purpose (that's actually worth any money) is to allow for quick shipments and simple, quick returns would suggest that they have a policy that accepts returns.
For all intents and purposes, Amazon does not allow returns. If there is a chance you might be stuck with a shitty, defective product because Amazon refuses to follow its published policy, they might as well not even have such a policy since it's meaningless.
This company can't even follow its own written policies. It's clear they don't give a fuck about any of their customers. And yet we still trust these assholes with our computing infrastructure, digital goods, and worst of all money?
> Amazon policy clearly does not state any limits on returns.
Amazon is a private company. They are not required to do business with you. That's in their policy too. Returns are guaranteed; your continued ability to do business with them is not. Though why you keep going back to them after they keep selling you items of such inferior quality I can't discern.
