http://fishbowl.pastiche.org/2010/02/12/two_steps_forward_tw...
And mentioned his own anecdote:
http://fishbowl.pastiche.org/2003/10/09/the_internet_and_und...
Choice quote:
URLs. Bookmarks. Changing your homepage. All of these things were voodoo.
As he points out, claims that people are more "savvy" today than they were then probably don't hold up; if anything, users back then probably were more knowledgeable on average, simply by virtue of even having Internet access.