Then she wonders why people get pissed and complain. However people are afraid to leave her negative reviews because they don't want her to leave them a negative review as well. It's ridiculous.
In my travels I have found airbnbs to be annoying (too many rules about when you can and can't show up, what you can and can't do, etc) and just went back to mid-range hotels. At least I can eat in my room, bring my own booze and not worry about having to show up before 9pm. The security deposits and cleaning fees also imo make airbnbs not worth it.
I work at Airbnb. Maybe we have to do a better job of making it clear that the review is double-blind, to prevent this dilemma. Go ahead and write an accurate review. It can't be seen by the other party (or anyone else) until two weeks have passed or the other person wrote their review, whichever comes first.
As funny as the video is, and while it addresses possible ickynightmare scenarios, it apparently does not reflect the sentiments of the millions (and growing) of happy repeat sharing economy consumers :)
Also, Nick Offerman FTW.