If you need any help, please drop us a line at support@stripe.com (and feel free to CC me; I'm michael@stripe.com).
I get really excited when amazing services we've come to take for granted goes down. I'd put places like Amazon, Netflix, Gmail, etc in this category. The reason? Well, I really really look forward to reading the post-mortems and getting a sneak-peek at the inner workings of said services.
https://support.stripe.com/questions/outage-postmortem-2015-...
Hmm!
Once you recognize there's a serious problem, THEN you make the public announcement. Ah, the life of ops.
I never rely on a single point of failure. And of course, always good to have a "plan B" in place.