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SaaS Customer Success: The secret to reducing churn and increasing MRR
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(chargify.com)
2 points
adamfeber
10y ago
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SaaS Customer Success: The secret to reducing churn and increasing MRR | Better HN
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authorkate
10y ago
"Customer success is not simply renaming your sales or tech support team." - this seems to be a very misunderstood tactic
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