Channel congestion is a huge problem in urban environments. From my home office I'm seeing 20 networks right now. Even a rudimentary dynamic channel-switching implementation could help a lot, but that's not what happens. Instead, a power outage occurs, all devices reboot, and some pathological combination causes my wireless to degrade because my router came up faster and picked a channel that my neighbor's stupid ISP-provided POS decided to squat after-the-fact. Used to be I could sidestep a lot of this by using the 5GHz band, but it appears that ISP-provided devices are starting to show up there, too (though I _think_ the newer 802.11 protocols have better behavior around channel congestion? Maybe?)
Anyways, that's my $2: this is an issue, and involving the user will just result in magic-thinking/cargo-culting being taught to non-techies for problems that could be solved through better standards. It's 2015 and the best I can get from my 802.11n network is still ≈ 50mbps, even in the same room. If wireless is the future, we need solutions, not band-aids.