There is a lot of potential value in white-glove services, yes. It's also something most people aren't all that interested in paying a reasonable amount for.

Think for a minute about the cost of sending someone trained out for a five-minute introductory session when a given gizmo is delivered. Think about the training required. Think about all the additional delivery complications this introduces. And so on.

There's value here, but it's not easy to realize. Places like Best Buy offer it through Geek Squad, but only in conjunction with a B&M service.