undefined | Better HN

0 pointsvhold10y ago0 comments

I think Amazon already operates on a risk-taking model for package delivery. When I first started using Prime it was very conservative about requiring signatures, and overtime that became relaxed and I'd come home to find packages on my doorstep. Now sometimes they aren't even at my door, but instead downstairs away from my apartment. I think they'll just keep taking more risks to save money until they start losing packages.

0 comments

twistedpair10y ago

Amazon (ala UPS) requires signatures for the most random things. I get a $500 phone left on the porch, but a $2 cat toy requires a 2mi drive to a local quickie mart drop of facility because it needs a sig. From what I've heard, the signature requirement is driven my Amazon's merchants, not by them, so it's a crap shoot.

works_remote_10y ago

There has been more than once where a package will fail to be delivered in a timely manner (the website indicates its been out for delivery for 5+ days), and they have always overnighted a replacement without charge or expectation that if the original shows up that I return it to them.

These missing packages have been primarily from when UPS/FedEx decides to use a last mile delivery service, instead of delivering it themselves, which is primarily staffed by low wage workers with frighteningly high turnover.

johnmaguire201310y ago

I find it far more frustrating when one of the last mile delivery services says they have delivered the package, and then it shows up a day or two later.

Amazon hasn't honored the two day guarantee for me in these instances.

2 more replies

j / k navigate · click thread line to collapse