Complaining about YODEL in the UK is like spitting in the ocean or saying "Comcast sucks" in the US. Everyone knows it, but yet it continues. Amazon UK has a permanent discussion thread titled "Yodel sucks" that is just stories about how Yodel lost/stolen/damaged/etc people's packages.

Here is today's 44 post discussion:

http://www.amazon.co.uk/forum/amazon/ref=cm_cd_tfp_ef_tft_tp...

I had an issue with my local UPS operation marking packages as 'Undeliverable as Addressed' at 20:00 the day they were supposed arrive, to meet their obligation. They would then arrive the next day without issue. I ended up calling Amazon, and they got the local UPS office on the phone and asked for the exact problem with addressing. There was none, and they issue did not reoccur.

Complained several times but still occurs. I'm stuck in that guy's catchment area so always a high chance it's the same bloke.

As the user Someone said..

Amazon won't do anything about it. [I feel] If my last experience with Amazon CS is any indication they'll read a script, and just refund your money. (Not reship.. I've had that issue as well) Also, if you're a prime member and have spent quite a bit of money on Amazon.. They still won't care.

I plan on cancelling my prime membership and seeking out alternatives.

I agree. When Amazon sends an order using one of these type of delivery services, they should send a followup email to the customer in a day or two after delivery asking for a simple rating on the delivery experience.