For the slightly longer version the class action lawsuit conatins a lot more detail: http://www.adafruit.com/pdfs/makerbot/classaction.pdf
You can also check out Glassdoor reviews: http://www.glassdoor.com/Reviews/Makerbot-Reviews-E480203.ht...
I can confirm that the Makerbot 5gen is a defective product. We have one at the office gathering dust after trying to make it work for a few months. It is beyond hope.