This drives me nuts. They strip program information, they downgrade the signal, they include a hundred or so music channels that nobody wants, they broadcast blank channels, and the periodically re-arrange the channels (or change/upgrade/downgrade the basic plan). I can't go to my grandmother's house without having to spend an hour or so to re-do all of her channels on her TV sets; and then try to explain to a 90-yr old why the channels are different.